GTC

Cancellation conditions according to the Austrian hotel regulations - PDF

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Pictures: Copyright Alpenlandhof - JURI Ferienresort GmbH, furthermore copyrights were used from colourbox.de, pixabay.com, fotolia.com

General Terms and Conditions (GTC) Alpenlandhof – Juri Ferienresort GmbH

1. Scope of Application

These General Terms and Conditions apply to all contracts

for the rental of apartments, studios, and other

accommodations for lodging, as well as for all related services provided by

Alpenlandhof – Juri Ferienresort GmbH (hereinafter referred to as "Resort").

The contracting party is the person making the booking (hereinafter referred to as "Guest").

2. Conclusion of Contract

The accommodation contract is concluded upon written booking confirmation from the Resort or upon receipt of an agreed deposit. By booking, the Guest acknowledges these GTC as binding.

3. Prices and Payment Terms

All prices are quoted in euros per accommodation or per person per night, including statutory VAT, but excluding local tax (unless otherwise stated) and final cleaning, unless expressly included in the booked package.

Unless otherwise agreed:

A deposit of 30% of the total price is due within 7 days of booking.

The remaining balance is due no later than 14 days prior to arrival.

For bookings made less than 14 days prior to arrival, the full amount is due immediately.

The resort reserves the right to cancel the booking if payment is not received on time.

4. Arrival and Departure

Check-in: from 3:00 PM to 6:00 PM
Check-out: by 10:00 AM
Alternative times are only possible with prior written agreement.

5. Cancellation by the Guest / Cancellation Policy

The guest is entitled to cancel the booking. The date of receipt of the written cancellation notice by the resort is decisive.

The following cancellation fees apply based on the total booking price:

Up to 60 days before arrival: free of charge

Up to 30 days before arrival: 50%

Up to 14 days before arrival: 70%

Up to 7 days before arrival: 90%

From 1 day before arrival or in case of no-show: 100%
The first booked arrival date is always the determining factor. The resort strongly recommends taking out travel cancellation insurance (e.g., with European Travel Insurance).

6. Early Departure

In case of early departure, there is no entitlement to a refund for unused

nights or services.

7. Cancellation by the Resort

The resort is entitled to cancel the contract for objectively justified reasons,

in particular if:

force majeure or other circumstances beyond the resort's control make performance of the contract impossible,

the guest has provided misleading or false information regarding essential facts,

agreed payment deadlines are not met despite a reminder.

8. Use of the Accommodation and Parking

The accommodation may only be used by the number of persons specified in the contract.

The guest is obligated to treat the accommodation and all its contents with care. The guest is liable for damages caused by the guest or their companions in accordance with statutory provisions. One parking space per apartment is available for a single-track or two-track motor vehicle in the underground garage or in the parking areas belonging to the resort.

The resort assumes no liability whatsoever for damage or theft that occurs when vehicles are parked on the resort's own property, unless the resort is guilty of gross negligence or willful misconduct.

9. Pets

Pets (dogs or cats) are permitted upon prior notification.

The fee is €20 per night per pet.

10. Liability and Use of Facilities

The use of all resort facilities (e.g., pool, sauna, steam room, fitness room, children's facilities, and other guest amenities) is at your own risk.

Children may only use the facilities under adult supervision.

The resort is liable only within the scope of applicable law for damages resulting from intentional or grossly negligent conduct.

No liability is assumed for personal belongings (e.g., skis, ski boots, bicycles, valuables, etc.).

11. Gift Vouchers

Gift vouchers can be purchased via the resort's website.

Redemption is recommended within three years of the date of issue, subject to statutory limitation periods.

12. Data Protection

Personal data is processed exclusively for the purpose of handling your booking and in accordance with applicable legal regulations. By signing the registration form, the guest agrees to receive information and offers from the resort via newsletter. Unsubscribing is possible at any time in accordance with legal regulations.

13. Jurisdiction and Applicable Law

Austrian law applies. The place of jurisdiction is – to the extent legally permissible – the competent court at the registered office of Alpenlandhof – Juri Ferienresort GmbH or the Austrian law in Klagenfurt. 

14. Severability Clause

Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that most closely approximates the economic purpose of the invalid provision.